FAQ

1. What types of products does SOL INVICTUS offer?

SOL INVICTUS offers a wide range of top-selling products, including stylish clothing, trendy accessories, and unique home decor items. Our store focuses on quality and craftsmanship, providing customers with fashionable and durable items.

2. What makes SOL INVICTUS products unique?

At SOL INVICTUS, we pride ourselves on offering a curated selection of top-selling products that cater to the modern lifestyle. Our products are known for their sleek and minimalist designs, innovative features, and high-quality materials. We strive to provide customers with unique and stylish items that elevate their style and enhance their everyday life.

3. What is the return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.

4. How do I start a return?

To start a return, you can contact us at purelypretty.store@outlook.com. Please provide your order details and reason for the return. We will guide you through the return process and provide you with a return shipping label, as well as instructions on how and where to send your package.

5. Can I return personalized or custom items?

No, personalized or custom items cannot be returned as they are specially made for you. However, if you receive a personalized or custom item that is defective or damaged, please contact us immediately, and we will evaluate the issue and make it right.

6. Do you offer exchanges?

Yes, we do offer exchanges. If you would like to exchange an item for a different size, color, or style, we recommend returning the item you have and making a separate purchase for the new item. This will ensure the fastest processing of your exchange.

7. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

8. What if I receive a defective or wrong item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.

9. Can I return sale items or gift cards?

No, we do not accept returns for sale items or gift cards. These items are final sale and cannot be returned or refunded.

10. What is the European Union cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more information.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at purelypretty.store@outlook.com.